Privacy Policy

The Service is operated by:

KALYANASETU MATRIMONY SERVICES PRIVATE LIMITED
1-11-13, Lingampalli,
Nidadavole, Andhra Pradesh, India – 534301

Privacy and grievance contact: support@kalyanasetu.com

Grievance Officer:
Dileep Kumar Burugupalli
Founder & Managing Director

We may process personal data for purposes including:

• creating and authenticating your account;
• creating and displaying your matrimonial profile;
• enabling matrimonial discovery;
• applying your search and partner preferences;
• producing recommendations and compatibility information;
• enabling interests and communication;
• providing Premium functionality;
• processing and reconciling payments;
• sending OTPs and essential service communications;
• providing customer support;
• preventing fraud, scams, abuse and unauthorized activity;
• investigating reports;
• moderating profile content;
• operating referral and Community Partner programmes;
• maintaining platform security;
• diagnosing errors;
• conducting first-party analytics;
• improving matching and recommendation quality;
• developing and improving KalyanaSetu;
• maintaining legal, tax, accounting and audit records;
• resolving disputes;
• enforcing our Terms; and
• complying with applicable law.

Where consent is required by applicable law, we seek consent for the relevant processing.

We may also process personal data where otherwise permitted or required under applicable law.

A central purpose of KalyanaSetu is to allow matrimonial members to discover one another.

Accordingly, information that you place in your matrimonial profile may be displayed to other registered members according to the functionality and visibility controls available through the Service.

Normal profile information may include:

• profile name or identifier;
• age;
• photos according to applicable visibility settings;
• gender;
• height;
• marital status;
• religion;
• community;
• sub-community;
• mother tongue;
• location;
• education;
• profession;
• lifestyle information;
• family information;
• About Me;
• activity information;
• verification indicators; and
• matching or compatibility information.

Some additional information may be subject to Premium or other access controls.

Your notification/recovery email is not intended to be displayed to other members.

Your mobile number is not displayed as ordinary profile information but may be disclosed through authorized contact-reveal functionality.

Once contact information has legitimately been revealed to another user, KalyanaSetu cannot fully control how that person stores or uses information outside the Service. Misuse remains prohibited under our Terms.

KalyanaSetu may allow eligible Premium members to reveal another member's mobile number through the contact-reveal functionality.

Access may depend on factors such as:

• active Premium membership;
• plan quota;
• profile/account status;
• contact-visibility controls;
• matrimonial interaction status; and
• other rules displayed by the Service.

A contact reveal may consume a plan quota.

We do not make member mobile numbers openly searchable or generally visible as ordinary public profile information.

We do not sell identifiable member personal data to data brokers or advertisers.

We may share information in the following circumstances.

Some technology providers used by KalyanaSetu may process or store information using infrastructure located outside your state or outside India.

Where personal data is transferred or processed across borders, we will do so subject to applicable Indian law and any restrictions that may apply.

KalyanaSetu may also restrict certain features or processing locations where necessary to comply with law.

KalyanaSetu uses browser and device storage technologies necessary to operate the Service.

These may include:

• local storage;
• session storage;
• authentication/session technologies;
• first-party analytics identifiers; and
• cookies or similar technologies used by infrastructure and payment providers.

They may be used for:

• keeping you signed in;
• maintaining session state;
• security;
• remembering application state;
• analytics;
• payment functionality; and
• technical operation.

KalyanaSetu does not currently use Google Analytics or Meta/Facebook Pixel on the production Service.

If advertising or additional analytics technologies are introduced in the future, this Privacy Policy and any necessary consent mechanisms will be updated as appropriate.

We may send essential communications concerning:

• OTP verification;
• authentication and security;
• interests and matrimonial activity;
• account status;
• Premium membership;
• payments and refunds;
• support requests; and
• important Service or policy notices.

Essential transactional or security communications may continue even if you opt out of promotional communications.

If KalyanaSetu introduces promotional email, SMS, WhatsApp or push campaigns, appropriate consent and opt-out mechanisms will be provided where required.

KalyanaSetu may use profile, preference and interaction information to generate:

• recommendations;
• compatibility insights;
• search ranking;
• profile suggestions; and
• other matrimonial discovery features.

These tools assist discovery and do not determine whether any person should marry another person.

We may also create aggregated or anonymized information for:

• product analytics;
• matching improvements;
• security;
• fraud prevention;
• recommendation-quality improvement;
• operational planning; and
• aggregate business reporting.

We do not intend to use anonymized information to re-identify individuals.

We use reasonable administrative, technical and organizational measures intended to protect personal data.

These may include:

• authenticated access;
• role-based access controls;
• database access policies;
• Row-Level Security;
• secured storage;
• restricted administrative access;
• server-side functions;
• logging and monitoring; and
• encrypted network transmission where supported.

No internet service can guarantee absolute security.

You are responsible for protecting your password, OTPs, devices and account access.

Notify support@kalyanasetu.com promptly if you believe your account has been compromised.

We retain information for as long as reasonably necessary for:

• maintaining your account;
• providing matrimonial services;
• support;
• security;
• fraud prevention;
• dispute resolution;
• legal compliance;
• accounting and tax requirements; and
• enforcement of our Terms.

Account deactivation currently hides the profile and initiates an approximately 30-day grace period during which reactivation may be requested.

After that period, information may be deleted, anonymized or retained where necessary for legitimate legal, security, technical or accounting purposes.

Some information may remain temporarily in backups, logs or recovery systems until those systems are cycled according to applicable retention procedures.

Transaction, tax, invoice, refund, fraud-prevention and dispute records may be retained for longer where legally necessary.

KalyanaSetu does not promise that every copy of every record will be physically erased exactly 30 days after deactivation.

Subject to applicable law and technical limitations, you may have the right to:

• access information about the personal data we process;
• correct inaccurate information;
• update your profile;
• request deletion or erasure where applicable;
• deactivate your account;
• withdraw consent where processing depends on consent;
• opt out of promotional communications;
• raise a grievance concerning personal-data processing; and
• exercise other rights made available under applicable data-protection law.

Where applicable law provides a right to nominate another individual to exercise certain rights in specified circumstances, KalyanaSetu will support that right as required.

Withdrawing consent may affect our ability to provide features that depend on the relevant information.

A request to erase information may also be subject to information that we must retain for legal, fraud-prevention, accounting, security or dispute purposes.

To exercise privacy rights, contact: support@kalyanasetu.com

We may need to verify your identity before acting on certain requests.

Available account controls may include:

• Take a Break;
• Hide Profile;
• Found My Match; and
• Deactivate Account.

These actions do not all have the same effect.

Deactivation is intended to remove your profile from normal matrimonial discovery and begin the account-closure process.

You may contact support during the applicable grace period if you wish to request reactivation.

KalyanaSetu is not intended for minors.

A matrimonial profile must not be created for a person who has not reached the applicable legal eligibility requirements.

If we discover that a profile has been created for a minor in violation of our Terms, we may remove it.

If your parent, sibling, relative or friend manages your matrimonial profile with your authorization, that person may have access to information and communications available through the account.

You should authorize only someone you trust.

KalyanaSetu is not responsible for disputes arising solely from access that you knowingly authorized to another person.

You should:

• provide accurate information;
• keep account credentials secure;
• respect other people's privacy;
• avoid posting unnecessary confidential information;
• not disclose another person's personal information without authorization;
• use information obtained through KalyanaSetu only for legitimate matrimonial purposes; and
• report suspected misuse.

Downloading, compiling, scraping, selling or commercially exploiting member information is prohibited.

We may update this Privacy Policy to reflect changes in:

• law;
• regulation;
• technology;
• security;
• vendors;
• business practices; or
• KalyanaSetu functionality.

The latest version will display an updated revision date.

Where legally required or reasonably appropriate, we will provide additional notice of material changes.

For privacy questions, requests or complaints:

KALYANASETU MATRIMONY SERVICES PRIVATE LIMITED
1-11-13, Lingampalli,
Nidadavole, Andhra Pradesh, India – 534301

Email: support@kalyanasetu.com

Grievance Officer:
Dileep Kumar Burugupalli
Founder & Managing Director
Email: support@kalyanasetu.com

We aim to acknowledge and respond to grievances within the period required by applicable law.